If you order PizzaExpress through Uber Eats, Just Eat or Deliveroo, your order is placed and delivered by the delivery partner, not directly by PizzaExpress. This guide explains how each platform works, what to expect from your delivery, and how to raise a complaint if something goes wrong.
How ordering works
PizzaExpress menu items may be available on one or more delivery apps, depending on your location and the time of day. You can browse the menu in the app, place your order, pay through the platform, and track your delivery where tracking is available.
Uber Eats
Uber Eats lets you order PizzaExpress food through the Uber Eats app or website. You can check availability, choose your items, add delivery instructions where offered, and follow your order status in the app.
What to expect
You will usually see an estimated delivery time before you place your order. Once your order is accepted, Uber Eats will manage the delivery and updates. If your order is delayed, missing, or incorrect, use the Uber Eats help options in the app first.
Just Eat
Just Eat allows you to order PizzaExpress through the Just Eat app or website. Menu availability, delivery times and fees may vary by location. After checkout, you can usually track the progress of your order in the app.
What to expect
Just Eat handles the order and delivery journey. If there is an issue with the food or delivery, contact Just Eat through the order help section so they can review the problem and advise on next steps.
Deliveroo
Deliveroo lets you order PizzaExpress for delivery through the Deliveroo app or website. You can view the menu, place your order and see live updates where available. Delivery times, fees and available items may change depending on your area.
What to expect
Deliveroo manages the delivery process and customer support for delivery-related issues. If your order has not arrived, is late, or something is missing, use the help options in the Deliveroo app.
If something goes wrong with your order
If your delivery order has a problem, raise it with the delivery partner as soon as possible. This includes issues such as:
- Wrong items
- Missing items
- Late delivery
- Missing order
- Food quality concerns
How to make a complaint
- Open the app or website you used to place the order.
- Go to your order history or order details.
- Select the order that has the issue.
- Choose the help, support or report a problem option.
- Describe what went wrong and include any photos if the app asks for them.
- Submit your complaint and wait for the delivery partner to respond.
Important note
For orders placed through Uber Eats, Just Eat or Deliveroo, the delivery partner is responsible for handling delivery complaints and refunds in line with their own policies. PizzaExpress may not be able to resolve issues raised outside the delivery app.
Additional help
If you are unsure which platform you used, check your order confirmation email, app history or payment details. If you need further guidance, contact the support team in the app you ordered from.